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Norton Navigator FAQ
This is the Frequently Answered Questions Document for Norton Navigator
0.0 What is an FAQ (Frequently Asked/Answered Questions)?
-General Questions-
1.1 What is Norton Navigator?
1.2 How do I tell what version of Norton Navigator I have?
1.3 Is Norton Navigator an upgraded version of PC Tools for Windows or
Norton Desktop for Windows?
1.4 How much memory does Norton Navigator require?
1.5 What percentage of processor usage does Norton Navigator require
at idle time?
1.6 How does NN use system resources?
-Install Questions-
2.1 Is it possible to perform a partial install of Navigator?
2.2 After installing the Tradeup version, do I need to keep PCTW or
NDW on my drive?
2.3 I just want to use the Norton File Manager but none of the other
Navigator features. Which files do I need?
2.4 I'm having difficulty installing Norton Navigator. What can
I do?
2.5 When I try to install Norton Navigator I receive an error
message about CTL3D32.DLL. What should I do?
2.6 I've installed Norton Navigator, and now Windows will not start
except in Safe Mode. How can I correct this?
2.7 During an install or uninstall of Norton Navigator, I receive a
message saying "Error expanding file C:\WINDOWS\SYSTEM.IN_" or
"Error expanding file C:\WINDOWS\WIN.IN_", and the install aborts
AND/OR Windows will not start at all, saying "Cannot load
c:\windows\system\setup.exe. Please reinstall Windows". What
should I do?
-Norton File Manager Questions-
3.1 How do I connect to an FTP site whose host type is not listed in
File Manager?
3.2 Whenever I start Norton File Manager, I receive a GPF. Why?
3.3 Why is the QuickViewer not working?
3.4 I can see the volume labels for my hard drive, but not my floppy
drive. Why?
3.5 How come I cannot see my FTP sites listed in the tree pane?
3.6 I do not see the plus signs next to the directories in
the tree pane. How come?
3.7 How can I quickly delete a file without confirmation?
3.8 Is it possible to quickly rename a file without using the dialog
box?
3.9 How can I turn off Undo, so that none of my file operations are
tracked?
3.10 DES encryption is not available in the Encrypt/Decrypt dialog
box. Why?
3.11 How can I save changes I've made to the view options in Norton File
Manager?
3.12 What does the pink "!" on some folders mean?
3.13 I've installed the maintenance release, and now the fonts in
Norton File Manager are garbled. How can I fix this?
3.14 How can I add an Install command tomy right-click menu in File
Manager?
-FileAssist Questions-
4.1 Will I be able to use the LFN Enabler with all of my old Windows
3.1x applications?
4.2 FileAssist is causing my application to crash. How do I turn
FileAssist off for this one application?
-Taskbar & Desktop Questions-
5.1 Can I turn off the desktops on the Taskbar, but still see the
QuickLaunch toolbar?
5.2 Can I change the folder icons on my desktop as I could in PCTW?
5.3 How can I change the order of icons in the QuickLaunch area?
5.4 How can I change the order of my desktops?
5.5 I've lost some of the entries on the Start Menu, such as Shut
Down, Run, etc; can I recover these?
5.6 I've created multiple user logins in Windows 95 and now all of
my desktops look identical. Can this be fixed?
-Miscellaneous Questions-
6.1 My A: drive is being accessed all the time after installing
Navigator. Why is this?
6.2 How do I turn off the Splash Screen?
6.3 I've noticed that my machine runs much slower after installing
Navigator. Can I speed my machine up?
-General Trouble-shooting Tips-
7.1 How do I disable all of Norton Navigator's features?
7.2 How do I boot my system "clean"?
-How to contact Symantec for Technical Support or File Downloads-
8.1 How can I contact Symantec via phone, or explore other online
resources?
Beginning of Answers
---------------------
0.0 What's an FAQ?
Introduction: An FAQ is a compilation of the most common questions
about a subject and their answers. This is an established technique
(adopted from its widespread use on USENet) for reducing the
repetition of questions and answers on online services (such as
BBS, CompuServe and America OnLine).
Our intent is to answer as many questions as possible so you don't
have to leave a question and call back to get an answer to something
that we've already covered a few times before.
We will be aggressively maintaining these to ensure that they always
have answers to the most current issues pertaining to a product.
Naturally users are encouraged to read the FAQ before posting.
Hopefully you'll find your question and its answer here, which
will save you time and money.
Please note that this is not intended to replace the manual or
the built-in help. It is prepared and maintained by our tech
support staff so our FAQs may not have the breadth or editorial
polish of our official documentation. Hopefully this will answer
some questions that our technical writers couldn't foresee.
You may have been referred to this document by one of our
technicians or another customer. Please don't take offense to
this. We are trying to provide the answers in the best possible
way. You are welcome to suggest improvements to FAQs.
-General Questions-
1.1 What is Norton Navigator?
Norton Navigator is a set of programs designed to enhance, but not
replace, the Windows 95 interface. These features include:
-advanced file management in the form of Norton File Manager
-Start Menu additions that make it easier to reach recently-used
documents, recently run programs, and the control panel
-a unique Folder Navigator that lets you quickly access needed
subfolders
-extensions to the right-click menu in Explorer that let you
quickly access common file commands
-File Assist, which lets you find recently opened files and folders
and access disk commands within your applications
-Norton LFN Enabler, which allows many older 16-bit applications to
use long file names
-SmartFolders that update themselves automatically with shortcuts
to particular file types in particular folders
-Norton Indexing, which allows for super-fast searches for files
or text strings within files
-Norton Undo, which tracks File Manager operations or virtually
any file operation in Windows and allows you to undo those
operations.
1.2 How do I tell what version of Norton Navigator I have?
The current version of Norton Navigator is 95.0.a. You can find
out what version you have installed by opening Norton File
Manager and going to Help, About. The Navigator Control Center will
also display the version number in the lower-left-hand corner of its
window.
1.3 Is Norton Navigator an upgraded version of PC Tools for Windows or
Norton Desktop for Windows?
Norton Navigator contains combined technology from both PC Tools for
Windows (PCTW) and Norton Desktop for Windows (NDW). It is the next
logical step to Windows 95 for old PCTW and NDW users.
It does not contain all of the features that were found in the two
desktop products, because many of these features were implemented
into Windows 95 by Microsoft or were overlapping features with
other products in the Norton product line.
1.4 How much memory does Norton Navigator require?
Norton Navigator's components are all built around core, shared
technology. If you enable every available option, run every
available background process, while running Norton File Manager,
memory usage can get up to 4.5 to 5 megabytes. To put this into
perspective, Word95 uses 7MB and Excel95 uses around 8MB. Typical
memory usage for Norton Navigator should be around 2.5 to 3.5
megabytes.
There have been some incorrect assumptions about Navigator's memory
usage that stem from misinterpretation of Norton Utilities System
Information. In SI, by default the total memory usage shown
includes ALL dependencies, including Windows DLLs like USER32.DLL,
OLE32.DLL, GDI32.DLL, KERNEL32.DLL, etc. This means that adding
up the total size for each program does not represent the actual
amount of memory used because shared DLLs (ours and Windows) will
be counted again in the total for each program that uses them, even
though they are only in memory once.
1.5 What percentage of processor usage does Norton Navigator require at
idle time?
Between 0-3%. This will increase as a background process is
activated, but usually only for fractions of a second.
1.6 How does NN use system resources?
With all NN background processes running, including Norton Taskbar,
Norton Undo, Norton FileAssist, Norton Long Filename Enabler,
Norton QuickMenus (all features), Norton Explorer and scheduled
index maintenance:
USER: 2-5%
GDI: 1-4%
The Norton File Manager application uses 5% of total system
resources for the first instance.
-Install Questions-
2.1 Is it possible to perform a partial install of Navigator?
There is no partial install option for Norton Navigator, aside
from the options for installing/not installing Desktop Importer
and the Desktop Wallpaper during install.
2.2 After installing the Tradeup version, do I need to keep PCTW or NDW
on my drive?
Once the installation of the Tradeup version is complete, you are
free to remove PCTW or NDW from your drive. You should use the
uninstall feature in these products to remove them. Simply
deleting the directories is not recommended, because invalid
entries will remain in the SYSTEM.INI file. Since the installer
for the Tradeup Version requires a qualifying older product to
continue, you should, however, keep your NDW or PCTW diskettes
handy, in case you ever need to reinstall NN.
If you wish to import desktops from PCTW or NDW, you should do
so prior to removing the software. Use the Desktop Importer
included with Navigator to do this.
2.3 I just want to use the Norton File Manager but none of the other
Navigator features. Which files do I need?
Here are the files required to run the File Manager:
FILEMGR.CNT FILEMGR.EXE FILEMGRE.EMS S32BUTIL.DLL
S32RAP8.DLL SYMAPASC.EXE SYMAPCMP.EXE SYMAPCOM.EXE
SYMAPCPD.EXE SYMAPCPY.EXE SYMAPDEL.EXE SYMAPENC.EXE
SYMAPEXP.EXE SYMAPFMT.EXE SYMAPLBL.EXE SYMAPLNK.EXE
SYMAPMKD.EXE SYMAPMOV.EXE SYMAPPRT.EXE SYMAPREN.EXE
SYMAPRUN.EXE SYMAPSYN.EXE SYMAPUDO.EXE SYMAPUUE.EXE
SYMEMS32.DLL SYMFDLG4.DLL SYMFSV4.DLL SYMIDX32.DLL
SYMRAP8.VXD
2.4 I'm having difficulty installing Norton Navigator. What can
I do?
First, try to install Navigator from your hard drive instead of
from the floppy disks. To do this, create a folder on your hard
drive (example \NNTEMP), then copy all of the files from the 3
Navigator install diskettes into this temporary folder. If the
copying fails at any point, you either had defective diskettes,
or possibly a defective floppy drive. To install from the hard
drive, run the Add/Remove Programs Wizard from the Control Panel,
and Browse for the temporary folder, then choose the Setup.exe
located there.
2.5 When I try to install Norton Navigator I receive an error
message about CTL3D32.DLL. What should I do?
Several applications ship with older versions of this file, or
version designed for Windows NT. Find this file in your
\WINDOWS\SYSTEM folder and rename it, then restart the machine and
try the installation again. This will install the correct version
of this file on your hard drive.
2.6 I've installed Norton Navigator, and now Windows will not start
except in Safe Mode. How can I correct this?
a) Boot to MultiBoot Menu (press F8 on system restart).
b) Select Command Prompt Only.
c) Change to Win95 directory.
d) ATTRIB -R -A -S -H *.DAT.
e) Rename SYSTEM.DAT and USER.DAT to *.DAX.
f) Copy SYSTEM.NN and USER.NN to SYSTEM.DAT and USER.DAT,
respectively.
g) ATTRIB +R +A +S +H *.DAT.
h) Reset computer and let it load into Win95.
2.7 During an install or uninstall of Norton Navigator, I receive a
message saying "Error expanding file c:\windows\system.in_" or
"Error expanding file c:\windows\win.in_", and the install aborts
AND/OR Windows will not start at all, saying "Cannot load
c:\windows\system\setup.exe. Please reinstall Windows". What
should I do?
If you've installed Quicken 5 on your system, it will create
backups of the system files SYSTEM.INI and WIN.INI called
SYSTEM.IN_ and WIN.IN_. There is a long-standing naming
convention that says that files ending with a "_" are compressed
(PKZIP or equivalent) files. These files are not compressed, and
our installer tries to uncompress them, leading to the above
error messages. This can be corrected by simply renaming any
.in_ files (to *.old, for example) in your windows directory
prior to installing Navigator.
Theoretically, a modification of the system files by a program
other than Quicken can cause this as well. This can prevent
Navigator's installation routine from finding or accessing the
SYSTEM.INI file to change the windows shell back to EXPLORER.EXE,
generating the "Cannot load C:\WINDOWS\SYSTEM\SETUP.EXE" upon
reboot. To correct this, boot to a DOS prompt by hitting F8 when
the machine says "Starting Windows 95" and then pressing 6 for
"Command Prompt Only". Once at the DOS prompt use the EDIT
command to modify the SYSTEM.INI and change the line that starts
with "shell=" to read:
shell=explorer.exe
Save the file and exit, and then reboot the machine. Windows should
start normally. We will be modifying our install routine to
cope with this kind of problem in future releases of our products.
-Norton File Manager Questions-
3.1 How do I connect to an FTP site whose host type is not listed in
File Manager?
You will need to setup a User Defined host type for the FTP site.
Right click on the FTP site, and select Properties. Click on the
Advanced tab, and select User Defined in the Host Type drop down
list.
You can then click on the Define button, and define how the
information that is received from host will appear. For a list
of the different attributes that can be used, click on the Help
button while you are in the FTP Directory Entry Specifications
dialog box.
You can also find more information on setting up an unusual FTP
site on pages 108-109 of the user's manual.
3.2 Whenever I start Norton File Manager, I receive a GPF. Why?
This could indicate that you need an updated display driver for
Windows 95. Contact the manufacturer of your video card, and
find out if they have any updated drivers for use under Windows
95. If updated drivers are unavailable, or do not correct the
problem, you may be able to work around this problem by:
1) using the SVGA or other compatible driver instead of the
default driver for that card.
2) lowering the color depth in the Display Control Panel under
the Settings tab.
3) lowering the hardware acceleration in the System Control Panel,
under the Performance tab, Graphics.
3.3 Why is the QuickViewer not working?
File Manager uses the QuickViewer that is included with Windows 95.
The QuickViewer is only included on the CD-ROM version of Windows
95. If you installed from the floppy version, you will need to
contact Microsoft to get the QuickViewer.
If you do have the CD-ROM version of Windows 95, go to the Add/
Remove Programs from the Control Panel. Go to the Windows Setup
page, highlight Accessories, click on the Details button, and
select Quick View.
3.4 I can see the volume labels for my hard drive, but not my floppy
drive. Why?
This was done for performance reasons. Displaying the volume label
for removable media would have required us to read the data from
the floppy, which would have slowed File Manager down quite a bit.
3.5 How come I cannot see my FTP sites listed in the tree pane?
In order to see the FTP sites, the Show All Drives button must
be depressed. This button is just below the tree pane, and has a
picture of a computer on it. Check out page 55 of the manual for
a picture of this button.
3.6 I do not see the plus signs next to the directory directories in
the tree pane. How come?
You need to turn on the Indicate Expandable Branches option.
Click on the button just below the tree pane that has + on it. See
page 55 of the manual for a picture of this button. One thing to
keep in mind is that this option will slow the performance of the
File Manager a bit. Also, the expandable branch indicators are not
displayed for removable media.
3.7 How can I quickly delete a file without confirmation?
If you use the Quick Delete option, you will not need to confirm
the deletion of the file. You can customize the Menu, Toolbar,
Popup Menu, or the Shortcut keys to use the Quick Delete command.
3.8 Is it possible to quickly rename a file without using the dialog
box?
You can use the Speed Rename (F2) to quickly rename a file. Speed
Rename can also be used to rename files that are contained within
ZIP files. You can also customize your Menu, Toolbar, or the Popup
menu to use the Speed Rename command.
3.9 How can I turn off Undo, so that none of my file operations are
tracked?
Turning off Undo's tracking of all Windows 95 file operations in
the NN Control Center will not prevent Undo from tracking
operations that occur WITHIN Norton File Manager. To disable all
Undo tracking, you need to use the Undo exclusions. The Undo
exclusion information is stored in the following Registry location:
HKEY_LOCAL_MACHINE/Software/Symantec/Navigator/SYMFSV4/Undo/
Exceptions
Changing the first exclusion from ~*.* to *.* will effectively turn
off all Undo file tracking.
The Undo file exclusions are briefly discussed on page 110 of the
User's Guide.
3.10 DES encryption is not available in the Encrypt/Decrypt dialog
box. Why?
DES encryption is available only to individuals who are residents
AND citizens of the United States or Canada and who fill out and
return an original signed copy of the DES Encryption Order Form.
This file is available in the file libraries on all supported
online services and must be downloaded, signed and sent via ground
mail to:
Symantec Corporation
175 W. Broadway
Eugene, OR 97401
3.11 How can I save changes I've made to the view options in Norton
File Manager?
Norton Navigator is a highly customizable application, and as a
result there can be confusion over what settings are saved where.
In general, global options can be saved by either choosing
Alt+Shift+F4, or by exiting when the "Save Settings on Exit" box
is checked (under Options, General). Changes to SmartTab views
are saved by right-clicking on the appropriate SmartTab and
choosing Update. Changes to the toolbars, menus, shortcut keys
and right-click popup menus are saved by using the Save button in
the appropriate dialog box.
If a change you've made is being lost when you restart the
application or switch between SmartTabs, the best approach is to
both hit Alt+Shift+F4 and also update the SmartTab _immediately_
after making the change.
3.12 What does the pink "!" on some folders mean?
The pink "!" means that the indicated folder is either a hidden
or system folder. You may not see these folders normally in
Explorer, unless you go ino View, Options and check the "Show
All Files" radio button.
3.13 I've installed the maintenance release, and now the fonts in
Norton File Manager are garbled. How can I fix this?
We've found that a font called MTSORTS_.TTF can cause this
behavior in File Manager 95.0.a and elsewhere in Windows 95. This
file is installed by several applications including Lotus Word
Pro. Renaming this file by changing the extension to something
besides .ttf and rebooting should correct this behavior. If this
fails, check in the [font substitutes] section of your win.ini for
a line that says Helv=. If the font name following is not MS Sans
Serif, you may also see this behavior. Finally, changing the font
in NFM, under Options, Fonts for EACH SmartTab and then updating
the SmartTab may help when only the file and folder names are
showing the incorrect font.
3.14 How can I add an Install command tomy right-click menu in File
Manager?
Norton Navigator does not currently support "Context Menu"
choices, such as "Install" for .inf files. However you can add
one by adding a custom command to yur right-click menu:
1) Right-click on any file and choose Popup, Customize Popup.
2) Switch to the Commands tab and click New.
3) Add a command with the following command line:
c:\win95\rundll.exe setupx.dll,InstallHinfSection DefaultInstall
132 %SELECTION%
4) Switch back to the Menu tab, choose a place to put the Install
command and hit Insert, then hit OK.
5) Voila! You now have an install command, although it does show
up for every file.
Along similar lines, if you can find a command-line for any
context menu item, you can add it to NFM in this way, although
you'll probably have to change any "%1" to "%SELECTION%. For
example, the above command came from the registry under:
HKEY_CLASSES_ROOT\inffile\Shell\Install\Command
These generally take the form of
HKEY_CLASSES_ROOT\<filetype>\Shell\<commandname>\Command.
-FileAssist Questions-
4.1 Will I be able to use the LFN Enabler with all of my old Windows
3.1x applications?
In order for the LFN Enabler to work with your Windows 3.1x
applications, they must use the Common Dialogs (commdlg.dll) to
create their Save and Open dialog boxes. If the application uses
custom dialog boxes, then the LFN Enabler will either have limited
functionality or not function at all with it.
4.2 FileAssist is causing my application to crash. How do I turn
FileAssist off for this one application?
Download FACFG.ZIP from our software libraries, and use it to turn
off the FileAssist features for the application that is having
problems.
-Taskbar & Desktop Questions-
5.1 Can I turn off the desktops on the Taskbar, but still see the
QuickLaunch toolbar?
This is not possible in Norton Navigator. If you are going to use
the QuickLaunch, the Multiple Desktops are going to be displayed on
the Taskbar as well.
5.2 Can I change the folder icons on my desktop as I could in PCTW?
Navigator does not give you the ability to change the icons for
the desktop folders. This is how the Windows Explorer was
designed. Since Explorer is your Windows shell, we have no
control over the icons that are used for desktop folders.
However, you can change the icons for shortcuts to folders.
Therefore, rather than placing folders directly on your desktop,
(i.e. making them subfolders of your desktop folders) move the
folders elsewhere on your hard drive, and simply create shortcuts
to those new locations on your desktop. You can then change the
properties of the shortcut via the right-click menu, and assign
a new icon to that shortcut.
5.3 How can I change the order of icons in the QuickLaunch area?
Using the Norton File Manager or Explorer, open the \Program
Files\Norton Navigator\Quicklaunch folder and drag all of the
shortcuts in that folder onto your desktop. Then, drag the icons
back into the folder in the order you want them to appear. Note
that shortcuts to DOS programs (.PIF files) will remain at the
end of the list, after all of the shortcuts to Windows programs,
arranged in the order they were added to the folder.
5.4 How can I change the order of my desktops?
Note that this procedure will require you to reset the wallpaper
and rearrange the icons for desktops which are rearranged as a
result of this procedure. Also, the main Windows desktop needs
to be handled slightly differently. If not done with care, you
can get in a bit of trouble with this procedure, so proceed at
your own risk.
a) Carefully note the names of each of your current desktops.
b) Switch to the desktop you want to appear in the first position.
c) Delete all of the additional desktops, answering NO to the
question about deleting the associated folders.
d) Add new desktops in the order you want them to appear, and give
them the EXACT names as the old desktops. Answer Yes when NN
prompts you to use the existing folder.
e) If you deleted the original Windows desktop, when you add back a
desktop simply called "Desktop" NN will NOT prompt you to use
the existing folder, but will simply create an empty desktop
pointing to \Program Files\Norton Navigator\Desktops\Desktop.
To associate this "dummy" desktop with the original
\Windows\Desktop folder, right-click on the desktop and choose
Properties. Use the Browse button at the right side of the
"Desktop Location" area and go to the \Windows\Desktop
folder, click OK and then OK again.
5.5 I've lost some of the entries on the Start Menu, such as Shut
Down, Run, etc; can I recover these?
This has occurred because you are using Norton QuickMenus and
have also changed the position of the Norton Navigator choices
within the Start Menu, such that they are no longer located under
Programs, but under Utilities for example.
This can be corrected by either turning off Norton QuickMenus in
the Navigator Control Center, or by putting the Norton Navigator
folders within the Start Menu back under Programs. Note that
these folders and shortcuts should be recreated automatically
when you restart Windows.
5.6 I've created multiple user logins in Windows 95 and now all of
my desktops look identical. Can this be fixed?
[NOTE: THIS SECTION ADVISES A NUMBER OF CHANGES IN THE WINDOWS
REGISTRY, WHICH CAN, IF MADE INCORRECTLY, IMPAIR NAVIGATOR'S OR
WINDOWS' FUNCTIONING. IT IS STRONGLY RECOMMENDED THAT YOU MAKE
BACKUPS OF YOUR REGISTRY PRIOR TO PROCEEDING WITH ANY
MODIFICATIONS SUGGESTED IN THIS SECTION. THIS CAN BE DONE BY
MAKING COPIES OF SYSTEM.DAT AND USER.DAT, WHICH ARE LOCATED IN
YOUR WINDOWS FOLDER (READ-ONLY, HIDDEN, SYSTEM FILES), OR BY
RUNNING REGEDIT AND CHOOSING REGISTRY, EXPORT REGISTRY FILE.]
Norton Navigator does not support this type of setup. However,
using the instructions in this section, you should be able to
allow a peaceful coexistence of multiple Windows profiles and
Navigator's desktops.
Norton Navigator allows the use of multiple desktops by changing
the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
Explorer\Shell Folders
Desktop=xxxx
where xxxx is the folder which contains the shortcuts you see on
your desktop.
When you create a multiuser configuration by opening the
Passwords control panel applet, selecting the User Profiles tab
and checking "Users can customize their preferences and desktop
settings...", this registry value will no longer be used by
Windows 95 for displaying the desktop IF you also select "Include
desktop icons and Network Neighborhood contents in user settings".
When you create multiple users, Windows 95 creates a subdirectory
called
c:\windows\profiles\<username>
for each user which contains, depending on what you select within
the Passwords applet, their own desktops, start menus, network
neighborhood, recent document list and a registry file (user.dat)
that contains their settings, and is used in place of the
user.dat file stored in the \windows folder. Registry Settings
stored under
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
Profile Reconciliation
point Windows here for these items instead of towards those
stored directly within the \Windows folder.
The net result of this is that all desktops appear to be
identical, mirroring all of the icons on the desktop that the new
user first logged into. This can be corrected as follows:
-While logged in as EACH user of the machine, run Regedit and go
to
1) HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
Profile Reconciliation\Desktop
Change the RegKey item from
"Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
Folders"
to
"Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders"
2) HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
Explorer\User Shell Folders
and
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
Explorer\Shell Folders
In BOTH of these locations, change the Desktop item to read
"c:\windows\desktop"
or wherever your main desktop is located. Note that you can
determine this by right-clicking on the desktop thumbnail on the
taskbar and choosing Properties.
There is a multiusr.reg file that should be available soon that
can be used in place of manual editing assuming:
a) Windows 95 is installed to C:\Windows, and
b) the C:\Windows\Desktop folder is your original desktop and is
still listed as a desktop on the Norton Taskbar.
Simply double-clicking on this file will make the appropriate
changes in the registry. You will need to do this once for each
user who is experiencing the duplicate desktop phenomenon, and
re-login as each user. If these assumptions are not correct for
your machine, you can edit the .reg file in any text editor, like
notepad, and change the Windows drive/folder and desktop location
as necessary, then save and double-click on the file.
CONFIGURATION ISSUES ONCE DESKTOPS ARE WORKING CORRECTLY
Norton Navigator in combination with Windows 95 can be a powerful
tool for customization and protection of resources once the above
limitations are overcome:
a) Any desktops removed or added by one user are not seen by other
users (unless two users choose to use the same desktop name).
b) Any settings changed in the NN Control Center apply only to
that user.
c) Tab settings and FTP sites in Norton File Manager are
user-specific, although most other customizations are global
unless another modification is made to the registry:
Under
HKEY_CURRENT_USER\Software\Symantec\Navigator\FILEMGR\EMS32\
FILEMGR\EMS32
is an item called EMSFile that references "filemgre.ems", which
is the file that stores configuration settings such as custom
menus, toolbars, etc. Changing this filename to something like
<username.ems> for each user will allow them to have a completely
individual set of settings. While NFM already allows different
toolbar, popup, menu and shortcut schemes to be created, this
saves the user from having to switch schemes when another user
has modified some settings.
-Miscellaneous Questions-
6.1 My A: drive is being accessed all the time after installing
Navigator. Why is this?
This is usually caused by an entry in the Run history that was
run from your A: drive. This is usually an INSTALL.EXE or
SETUP.EXE program. To prevent the A: drive from being accessed,
go to your C:\Windows\Start Menu\Programs\Norton Navigator\
Navigator Run folder, and delete any SETUP.EXE.lnk or
INSTALL.EXE.lnk entries. Also, run REGEDIT and go to:
- HKEY_CURRENT_USER\Software\Symantec\Navigator\SYMFDLG4\
History_Lists\Run
AND
- HKEY_CURRENT_USER\Software\Symantec\Navigator\Menu Companions\
1.0\Navigator Run
and delete any entries that reference the A: drive.
[Note: you will need to double-click on the lettered entries to
see the name of the link files translated from hexadecimal format]
Another option, would be to run the Navigator Control Center, and
turn off the Run Command under the Norton QuickMenus.
Occasionally, a document opened from the floppy drive may cause
similar behavior. To correct this problem, click on the Start
Menu, then Documents, then choose the document type of the
offending entry (for example, Word Documents) and choose the
Clear Menu item. Also note that if File Assist is enabled, that
the File History or Folder History items can also contain a:
drive references, which can cause floppy access from within the
Open and Save dialogs in some applications. These references can
be cleared using the "Clear List" item under File History and
Folder History.
Windows 95 tracks recently used documents itself in the \windows\
recent folder, and that these can contribute to this phenomenon as
well. Finally, Windows 95 also stores recently run programs in the
registry under
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
Explorer\RunMRU.
Deleting any references to removable drives here can also fix this
problem.
6.2 How do I turn off the Splash Screen?
Run REGEDIT, and go to \HKEY_CURRENT_USER\Software\Symantec\
Navigator\NN-SplashScreen, and change the data for the LastTime
entry to read:
FF FF FF FF FF FF FF FF (that's a total of 16 F's).
This information can also be found on page 105 of the manual.
6.3 I've noticed that my machine runs much slower after installing
Navigator. Can I speed my machine up?
Look under Help, About in either the Navigator Control Center or
the Norton File Manager. If your copy of Norton Navigator
indicates that you have version 1.0, you should download and
apply the maintenance release, NN95-0-A.EXE, from library 3,
which will bring your version up to 95.0.a. A number of speed
issues were addressed in the maintenance release, and have helped
many users bring their systems back up to speed.
If you have already applied the maintenance release, or your
version is already 95.0.a, here are some suggestions for
improving performance:
a) Turn off Undo tracking of all Win 95 file operations in the NN
Control Center.
b) Make sure that your swapfile is located on an uncompressed
drive and is not fragmented. The location of the swapfile can be
set in the System Control Panel, under Performance, Virtual
Memory. If the swapfile is fragmented, as tends to occur over
time, use Speed Disk from the Norton Utilities for Windows 95 to
defragment the swapfile, and move it to the front of the drive
(where it's less apt to fragment further). Also, setting the
maximum and minimum size of the swapfile to an identical large
number (say 40 Mb) in the System Control Panel and placing it on
it's own partition or at the front of a physical drive will
completely eliminate fragmentation and assure that swapfile
access is as efficient as possible.
c) Place the Undo database on an uncompressed drive. If you've
installed Navigator on a compressed drive, the undo database,
fsvundo.dat, is located in the same folder on the compressed
drive. To move it, run Regedit and go to
HKEY_LOCAL_MACHINE\Software\Symantec\Navigator\SYMFSV4\Undo and
change the "Filename" item in the right-hand pane from
"C:\PROGRAM FILES\NORTON NAVIGATOR\FSVUNDO.DAT" to another
location on an uncompressed drive.
d) Look carefully at items loading at startup and use only those
that you need. This includes Navigator features, but also items
from other programs that may load from:
-the load= and run= lines in the win.ini,
-the [386Enh] section of the SYSTEM.INI (.386 and .vxd files),
-the Startup folder,
-the registry key
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Not only do these affect the overall amount of memory in use,
but certain combinations of drivers and programs may not get
along well, with one program causing another to operate at
reduced efficiency. This is especially important on machines
with less than 16 Mb of physical RAM, since Windows 95 by itself
requires a minimum of 14 Mb to run, and any additional RAM
requirements force ever-increasing reliance on the swapfile,
which, while much more stable than in Windows 3.x, is also much
slower than RAM.
e) Some Windows 95 disk caching parameters can affect performance,
especially in low RAM situations. In the System Control Panel,
under Performance, File System, experiment with settings under
the Hard Disk and CD-ROM tabs. In the Hard Disk tab, setting the
"Typical Role of this Computer" to "Mobile or docking station"
will reduce the amount of RAM used for disk caching, which may
help. In the CD-ROM tab, setting the speed of the CD-ROM drive a
notch lower than it's actual speed, or disabling read-ahead
caching altogether if you don't have a CD-ROM drive, may also
help in some situations. These tips are not panaceas, and may
negatively affect performance is some situations, depending on
your particular disk usage patterns.
f) Make sure that your hardware is configured for optimal
performance. If the Performance tab in the System Control Panel
indicates that some devices are running in DOS compatibility
mode, contact the manufacturer of that hardware or Microsoft to
find out if protected-mode drivers are available.
-General Troubleshooting Tips-
The steps in this section are designed to help you determine whether
Norton Navigator is involved in any unusual behavior you are
experiencing and, if so, whether any other software on your machine is
contributing to this behavior.
7.1 How do I disable all of Norton Navigator's features?
a) Open Norton Navigator Control Center.
b) Shift-CTRL click both mouse buttons in Control Center title
(just below the title bar for the NN Control Center window).
c) Make sure Norton Taskbar is disabled
d) Reboot to make sure no memory residuals are active.
If the strange behavior does not disappear after these steps,
then the problem lies elsewhere on your system.
[Note: to reenable all Norton Navigator features, hold down the Ctrl
key only and click with both mouse buttons in the same area]
7.2 How do I boot my system "clean"?
a) Rename CONFIG.SYS and AUTOEXEC.BAT (Example: CONFIG.OLD,
AUTOEXEC.OLD).
b) Rename WIN.INI and SYSTEM.INI.
c) Copy SYSTEM.CB to SYSTEM.INI.
d) Open the \Windows\Start Menu\Programs\Startup folder and drag
any shortcuts in this folder onto your desktop.
e) Disable any screensavers, animated cursors, Plus! schemes,
and other display-related items.
f) In the Display Control Panel, switch to the standard VGA
display adapter on the Settings tab under "Change Display
Type".
g) Restart the machine.
If, after making all of the above changes, your system is still
misbehaving, uninstall Navigator from the Control Panel's
Add/Remove Programs wizard, reinstall from your original
diskettes, and apply the maintenance release if necessary (i.e.
if Help, About in Norton File Manager or NN Control Center says
version 1.0).
-How to contact Symantec for Technical Support or File Downloads-
8.1 How can I contact Symantec via phone, or explore other online
resources?
A wide variety of services are available to registered owners of
Symantec products.
ON-LINE & AUTOMATED SUPPORT SERVICES
Technical Support via on-line services is available through the
services listed below. Use these services to converse with us
and other Symantec customers for helpful dialog, tips and
for access to files using your computer.
CompuServe Forums: Call your local access number, available in
your CompuServe membership kit, and type GO SYMANTEC at any
exclamation point (!) prompt. We have four Forums, and if you are
using a script to log onto CompuServe, type GO SYMDOS for DOS and
OS/2 products, type GO SYMWIN for Windows 3.x products, type go
SYMMAC for Macintosh products, and finally type Go SYMNEW for
Windows 95 and Windows NT products.
America Online Industry Connection: Call your local access number,
available in your America Online membership kit. The keyword for
our industry connection is SYMANTEC.
Microsoft Network: If you've installed Microsoft Exhange and the
Microsoft Network software, call your local access number and go to
Categories, Computers & Software, Software, Software Companies,
Symantec.
Bulletin Board System: Set your modem to 8 data bits, 1 stop bit
and no parity. Dial 541-484-6669 for up to 28.8 baud access or
541-984-5366 for up to 14.4 baud access.
With our automated fax retrieval service you have instant access
to up-to-date technical articles and product information 24 hours
a day, 7 days a week. Call this easy-to-use system from a touch
tone phone to request catalogs or up to four documents to be sent
directly to your fax machine. Call 541-984-2490.
INTERACTIVE TELEPHONE SUPPORT
[These numbers valid only within the U.S. and Canada for Norton
Navigator & Norton Antivirus]
Technical Support by telephone is available through a variety of
programs designed to meet the individual support needs of users
of our products. Telephone support is available weekdays from
6:00am to 5:00pm Pacific Standard Time. Following is a summary
of our telephone support plans:
Our StandardCare support plan (7:00am to 4:00pm only) offers 90 days
of complimentary technical support, from the date of the first
call. Dial 541-465-8420 to make use of this option.
If you have only an occasional need for technical assistance via
telephone, our PriorityCare program gives you immediate access to
our experts on a pay-as-you-go basis. You have two options with
this program: Call our 800 number to charge the service fee to
your credit card, or call our 900 number and the service fee will
be charged to your regular phone bill.
Dial 800-927-3991 to charge the $25.00 service fee to your Visa,
MasterCard or American Express card. Please have your credit card
handy when you call.
Dial 900-646-0007 to charge the $2.00 per minute fee directly to
your regular phone bill. The first minute of your call is free.
This option is a good choice for those quick questions.
PremiumCare Gold, our annual support plan, is a cost effective
solution if you frequently call technical support. This plan
offers a full year of unlimited calls to technical support for
$149.95 per person, per product family*.
Extended plans are also available to organizations in need of
additional technical support services. We offer a variety of
plans, ranging from toll-free priority telephone support to
extended hours and weekend support. Please call customer
service at 541-690-8090 for more information, or to order any
one of our telephone support plans.